see! this afternoon, my 2 precious refused to nap, though, I could see that they're super tired,
eyes sunk, rubbing face and eyes...
so, after I've decided to give up on trying to get them to sleep, I brought both of them back out to the living room,
baby was starting her "play" again,
and gabriel? I put him there, he cried, cried, and cried, nothing else,
then... my phone rang...
and I picked up,
it's from gurney hotel penang,
asking me, if I'm checking in, bla bla bla...
I was like, already so frustrated and furious, and these people
just had to call me at this hour, and asked me this stupid question,
why?
yes yes yes, I know you'll tell me they're just doing their job,
but come on! the room reservation website, upon booking, I gotta pay 10%
of the total charges, as deposit, you think what?
you think I've so much money to burn, even though it's just wee 10% it's still money!!!
and that's what I told her exactly,
I've paid, and I'm paying, do you think, I book for fun, pay
deposit for fun, and answer your phone call, and tell you that, "na! I'm
just testing out your website, and I'm not checking in???"
and that all brought back my bad, super bad memory of our hotels in recent years,
first, 2011, Port Dickson Avilion,
I love that hotel,
but then, when we'd a weekend breakaway with bunch of friends, including each of our families, BIG group you know??
ended up, waiting at the kids playroom, till 3PM, if not we
continuously pester the front desk, I guess, we'll only get our room
after 3PM...
it's bad, if you ask me, and all these hotels, their room rates are not the cheapest in the country!
SEE!! our country's hotel system SUCKS big time, if you asked me,
I think, other countries, at least, so far, I've been to, Australia and Japan,
their checkin-checkout timing is more sensible,
ie. 10AM checkout, 12PM checkin,
it's talking about efficiency,
after your morning breakfast, normally, we're all ready to
checkout, why bother stretching the time till 12noon?? then, people
start to go to the pool for another round of dip, then, come back to the
room, shower, and bla bla bla... dilly dally a little bit, there you
go! go bust the checkout time, I still think, the hotel business owners
here are plain moron!!!
if see!! checkout time, 10AM, immediately after breakfast,
checkout, so good, some even checkout before they go take the inhouse
breakfast, even better, the workers can start to clean the rooms, and
bla bla bla...
see!!! that's called efficiency!
no wonder, our country is still like 20-50 years ago of many other developing countries!
the WORST of my experience was, HARD ROCK PENANG,
guess what time we stepped foot in our room?
5PM!
WHAT'S THE POINT?!
my baby was super tired,
and we'd no choice but to take a nap,
and all these while, we're put in the lobby, with ONE so-called welcomed drink,
waited waited waited and waited, till 5PM, with continuous checking with the front desk,
the reason? oh, it's peak season, peak hour, staff not enough, bla bla bla...
see!!!! these are not my problem, a paying customer's problem,
it's your bloody management problem, where you failed to see, it's
weekend, if not festive weekend, and you failed to manage your staff, is
that my problem??
yes, that, because of your stupidity, and failure in management, you made it my problem,
we're all so exhausted and tired, waiting in the lobby...
took a quick nap, till 6.30PM, went down to the pool?
ya, it's a nice pool, with lots of kids features... but them??
baby was simply too tired, and failed to enjoy the swim!
see, this year, I wanted to go there again, but then, thinking of waiting till 5PM,
I loose my motivation, to pay RM600 a night, or more, for nothing... THERE!!!!
something's seriously wrong with our hotel groups in our country!!!
seriously seriously wrong!
No comments:
Post a Comment