FORD SERVICE CENTRE, PJ, my experience

ok... this is supposed to be told, half year ago... it's my experience, half year ago, in the service centre, PJ...
my car is old, >7 years... to a lot of people, it's old, but to me, it's still... ok... cos, during my parents time, it's 15-20 year-old car, IS old!!! anyway,
so, I sent it in for a thorough service and checkup, and maybe, to replace something, if I need to...
1. after nearly 1 day of waiting, with my kids tagging along (cos, I'm a fulltime housewife), they told me, this is just round 1 service, thorough checkup was not done yet! And I gotta bring the car back to the centre ONE MORE TIME, for thorough checkup... so, on that day, I've no choice but to take back my car, and I gotta call in again, to arrange for another day...
thus, I did...
so, I sent in again, and they told me, this and that, bla bla bla, needed to be changed...
then, the service officer told me this,
2. she said, “why don't you bring your car to other service centre, the price will be halved!”, I was like... err... I've already sent my car here, and you know I'm dragging my 2 precious peas, do you think, it's so convenient, and so easy for me to simply go anywhere to get my car serviced?? I came here for a solution... but I know she meant to be good, so, I didn't retaliate, but then, I thought, it's kinda... weird... and she even gave me a contact number...
3. after I left the car for thorough checkup, I left, and it was a holiday season, so, I didn't quite need the car, but I left a message, where, if there's anything need to be changed, please call me back to let me know, the parts, and the price... and she never call back, and you know what? It's difficult for me to call in too... the phone's forever... NOBODY picks up... anyway, I've no choice, but to call in... and I called... and I managed to get her... guess what??
she told me, bla bla bla, ie. Price and parts...
then, I said, “go ahead, please change for me, thanks!”, and guess what she said???
“wow!! you're rich!!”,
again, my OS was like... #T%$@&%*#&%$%@#$!#@$ what do you expect me to do?? too expensive, and I gotta take back my car, and send to somewhere else?? I told her, I expect the centre to be a 1-stop solution centre for me...
anyway... I have to INSIST that, I'll leave my car to be serviced, fully!!! then, she's scared that this will be too expensive for me and that I'll complain later... and that, she's to get a black and white from me...
ok ok...

in the end, yes, I did have my car serviced, and parts changed... buti then, this experience was like... kinda... frustrating and weird....
sigh...